Support
How can we help?
Find quick answers below or send a message for personal support.
Contact support
Email friendly.neighbour.apphouse@gmail.com. Please include your device model, iOS or iPadOS version, Aloud version, and the steps that reproduce the issue. Please do not attach copyrighted books unless requested and you have permission to share them.
What files can I import?
Aloud supports EPUB and plain-text (TXT) books selected through Apple’s document picker. Imported books are copied into Aloud’s private storage.
Why is a voice unavailable?
Aloud uses voices installed on your device. Additional voices can be downloaded from Apple’s Spoken Content voice settings. Available voices vary by language and operating-system version.
How does iCloud Sync work?
iCloud Sync is optional. When enabled, Aloud can synchronize reading data and files through your private iCloud container. Books stored in iCloud can be downloaded or removed locally from the Library without deleting the cloud copy.
Narration stopped or sounds incomplete
Check the selected voice, device volume, Bluetooth or CarPlay connection, and whether another app interrupted audio. Reopen the book and try again. If the problem repeats at the same passage, contact support with the chapter and reproduction steps.
An import or sync did not finish
Confirm that the device has an internet connection for iCloud operations and enough local or iCloud storage. Leave Aloud open briefly, then use Sync Now again. If the issue continues, include the visible status message when contacting support.
Privacy
Read how Aloud handles files, iCloud data, Calendar exports, and diagnostics in the Privacy Policy.